If a team member does not receive the onboarding email, follow this diagnostic checklist.
Checklist
- Check your SPAM or junk mail folder.
- Verify that the email address on the card is correct (no typos)
- Verify that the card is active
- Try to resend the onboarding email
- If you use corporate email, ask IT to whitelist the Lead2Team domain.
Quick solutions
| Problem | Solution |
|---|---|
| Email in spam folder | Mark as «Not Spam» and move to inbox |
| Typographical error | Correct the email in the card card file and resend it |
| Email was not sent | Forward from Lead2Team |
| Server blocks emails | Ask IT to whitelist Lead2Team's domain name |
| Mailbox full | Free up space in the mailbox |
💡 **Tip:** Ask your team to add the Lead2Team address to their contacts before sending onboarding emails.
